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As our labs grew by number and size with additional workstations, the out-of-date process of taking a manual headcount at random times throughout the day became less of a tool for making informed staffing and purchasing decisions than an experienced guess. We explored several tools, looking at ease of setup, deployment, maintenance, and pricing. In addition, we wanted a tool that promoted easy data interpretation with dynamic data gathering features. LabStats provided all of these attributes with the most economical pricing to boot. Currently, we are taking a look at Computer Lab Solutions’ most recent feature addition, AppUse. As a small decentralized IT group, AppUse is more attractive to us than the other products on the market requiring a server platform and considerable setup and configuration.
Mark
Computing Lab Manager
University of Houston – Clear Lake
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For years the Academic Computer Center at Minnesota State University, Mankato had been using a manual head count system, where every hour a student worker went around to the computer labs and counted how many users where on each workstation.
Because we had grown to 30 labs it was becoming impossible to take head counts, so extrapolation became increasingly used. We would take the gathered information, manually key it into a spreadsheet, and then manually generate usage graphs. There was no immediate online statistics and reports were done at the end of the semester.
We were looking for an automated system that would perform these tasks, and considered writing our own system, as well as reviewed and tested other products. None of these options satisfied us.
Computer Lab Solutions had just the system we were looking for. Their software was designed with every feature we needed, usertracker, lab usage graphing, and real time stats.
Computer Lab Solutions has created a complete, reliable software package that has been extremely well supported and backed by a professional support team. They have been great to work with.
Bryan Hoffman
Server Manager
Minnesota State University, Mankato |
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We were using a home-grown system to record computer lab usage because we really needed the numbers to get our budget and justify our purchases. It was a lot of work to keep it running, and then the fool that created it left, and nobody else knew how to run it. We switched to LabStats and haven't looked back since. It gives us the information we need, and it's so much easier to use.
James
Network Systems Administrator
Southern Utah University |
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Our previous home-grown lab statistics program was high maintenance. We never had a full semesters worth of data. Finally this semester we have complete data on our lab usage because of Computer Lab Solutions LabStats! We love the live data in LabMaps, along with the built-in statistics that LabStats provides.
Another feature of the program helped us pinpoint a lab computer that was set to print in a different lab. Piles of paper began to stack up. Being able to track a user allowed us to see which computer they used and find the computer that was misdirecting the printouts.
The program was up and running with minimal effort. It is easy to use and understand without reading any directions. The one question I had when it came time to pull the statistics, was answered immediately and thoroughly via an e-mail to support@computerlabsolutions.com.
Thank you for making gathering lab statistics for budgeting purposes much easier, while adding other benefits to your program! We are adding the AppUse program next and I can’t wait to reap the benefits of this program!
Peg Ocel
IT Manager of User Services
The College of St. Scholastica
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