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If we compare LabStats and UserTracker to a cake, LabMaps is like the icing on the cake. If you plan to use LabStats and UserTracker to gather data about your computer lab usage, LabMaps will give you the power to use that data to make your job easier, and to make your students and administrators happier.
Starting with LabStats, you already know quite a bit of information about each machine on your network that runs the LabStats client. With the addition of UserTracker, you know even more about each computer, but you also know more about your users as well. Here's how easy it is to pull that data together into a stylish map of your lab. | | | After your computer lab is set up in LabStats, and your clients have self-registered with the LabStats server, you simply drag and drop each computer onto the map, matching the layout of the lab. That's it! The icons are instantly associated with the backend data. |  | | Once your computers are on the map, you can drag them around anytime by entering edit mode on the map. There are also many options you can choose from while defining a map. Shown at right are the various options. |  | | Change the name for a map. You can actually create multiple maps per lab, so this is helpful to distinguish them. | | | | Use the grid to help your computers line up nice and neat, if you want. | | | | This displays the hostnames on the map below each computer. | | | | If you have an image of the layout of your lab, upload it and then you can place the computer icons on top of the map. | | | | For larger maps, you might need to make each computer icon smaller for proper display. The images are vector-based, so they scale easily. | | | | Change the map size to customize the way Flash displays it when opened, and to give yourself more or less room for computer icons. | | | | View your list of lab computers by Hostname, IP, or MAC address. This list is the one used to drag computers onto the map. | |
 Each map you create can be used in two different ways. It can be viewed via the LabStats Public page, where current usage information is shown on the map, excluding the usernames of any logged-in users, and it can be used by a logged-in LabStats administrator.
In this administrator mode, the map shows much more information, and provides links to user or computer login histories, as well as integration to a trouble ticket system. | | With the trouble ticket system, once problem is entered on a computer, it shows a yellow warning sign, to let users and administrators know that the computer has an unresolved problem.
Once the problem is resolved, the icon returns to a normal state, but a history is kept of each computer and can be viewed to help diagnose recurring problems with certain computers. | |
| LabMaps are managed and created from within the LabStats Web Admin area. New pages are included in version 3.1 that allow you to create and manage your maps, as well as manage the trouble tickets and report on and export trouble ticket data. Once you have created some maps, they will show in a table like this one, each with various options. |  |
Trouble Tickets can be entered via the map, or using the new page in LabStats Web Admin. This graphic shows the links on the management page, which allow you to report on current or past problems, enter new ones, and customize the Trouble Ticket system to better fit your needs.
All of the Trouble Tickets are machine-based, so they follow the computer and create a history, which helps to identify recurring problems. LabStats also now includes a data transfer feature, allowing you to merge an old computer record into a new one, for replacement of labs and other similar circumstances. |  | |
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"We were using a home-grown system to record computer lab usage because we really needed the numbers to get our budget and justify our purchases. It was a lot of work to keep it running, and then the fool that created it left, and nobody else knew how to run it. We switched to LabStats and haven't looked back since. It gives us the information we need, and it's so much easier to use."
—Southern Utah University |
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